Shipping & Delivery
We offer flat rate shipping within Australia and ship your order with Australia Post. At checkout you will be asked whether or not to leave your parcel with a signature or not (ATL) please be aware that by selected yes, once delivered, we cannot take responsibility if the parcel goes missing. Sadly this is a growing problem so if you don't have a safe place to leave your parcel we suggest having it diverted to a local post office for collection.
We aim to ship your order within 1-2 business days of receiving your payment, when we ship your order we will send you an email that contains your tracking number. We are located in Brisbane, delivery time is usually within 1-3 business days for the east coast, 3-5 days for country areas and SA and up to 7 working days for Tasmania and WA. 5 days after your order has shipped we will send you an email to confirm that your order has arrived safely and everything is in your order. If it hasn't arrived by this time please feel free to email us and let us know so we can chase it up for you. We are human and we do make mistakes so if there is a mistake with your order please let us know so we can fix it ASAP.
Privacy & Security
Returns, Cancellations, Warranty & Replacements
- We manufacture our products to the highest standard, if in the unlikely event you have a problem with your nappies please contact us as soon as you note the fault and we will repair or replace your products at our discretion. Our standard warranty is 6mths from the purchase date or the birth of your child whichever is the later as we understand sometimes you buy nappies well in advance. If you change your mind that's ok! In addition to your statutory rights, you are free to return goods within 14 days of purchase for a full refund or within 60 days for an exchange or store credit but they must be in an unwashed and unused condition. When the goods are returned we will process your refund minus shipping within 5 business days. If your item qualified for free shipping at checkout we will deduct $9.95 to cover the original shipping cost. Outside of this time frame, we reserve the right to refuse your return and/or offer store credit instead of a refund.
Send an email to firstname.lastname@example.org to let us know why you are returning the goods.
- Wait for confirmation from us that your return is acceptable
Print out the email and package up the goods to be returned.
Ship the goods back to the address provided to you
Send us a quick email to let us know the parcel has been sent so we can keep an eye out for it.
When the parcel arrives we will send you an email to let you know and process your refund or store credit, minus shipping, within 5 business days
Please note, goods must be returned in a saleable condition that means unworn, unwashed and free from odor (ie cigarette smoke) and pet hair. Return shipping is your responsibility however if you paid with paypal they do offer free returns see here for more information. If the goods returned are not deemed to be in a saleable condition, they will be returned back to you.
- All of our in-stock products are right here on our website, from time to time we do offer pre-orders for products that are already on their way to us. If you purchase any items that are on pre-order we will hold your whole order until everything arrives. To place an online order:
Click on the item you would like, in the qty box enter the number of items you would like to purchase, select any options (ie size/colour etc) that may be applicable and click add to cart.
After you have added everything you want to order to your cart, click on the shopping cart button on the top right-hand side of the page this will take you to the shopping cart page
Make any adjustments needed and then press the checkout button.
Fill in your delivery and payment information and then press the place order button.
If you prefer to order over the phone you are welcome to call our Customer Service team on 1300 792 232 between 9-3 mon-fri
Payment, Pricing & Promotions
- Payment is required at the time of checkout or in the case of direct deposit within 2 days of order. We reserve the right to cancel orders that have not been paid within 2 days without giving any further notice. We accept Credit Card, Paypal, Direct Deposit and interest-free through ZipPay or Afterpay
- Terms and conditions for our vouchers can be viewed here
We pride ourselves on having the best products on the market. We know you will love our nappies once you try them and if you don't we will give you a full refund! This gives you the chance to wash, wear and really trial our nappies before buying more! Please see more information here including the terms and conditions of this guarantee